Common Queries

 

What are the payment options?

We are happy to accept most major credit/debit cards and including Visa, MasterCard, Maestro, American Express and Delta. Paypal is also accepted. We now offer Clearpay, T&C's apply. Payment will be taken in full when your order is despatched.

What is your return policy?

We hope that you will be happy with your purchase from Dot Dot Jewellery. However, if this is not the case, we will be happy to accept your return, within 30 days of purchase.

Please note earrings are non-returnable. Items must be in a re-saleable condition. Any items that are tarnished or discoloured due to poor care i.e. chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not our fault.

If you find a fault with your item, you must make us aware within 24 hours of receiving your order.

How to return an item

Please ensure when returning items that they are in the same condition you received them in. They must be in the original packaging and any free gifts received are also returned. If any items are deemed in an unsaleable condition we will reject the return and the customer will be notified by email. The buyer is responsible for the cost of returning the item and will not be refunded this cost. 

Step 1: Re-pack the item in a sealed bag with all packaging still attached.


Step 2: Please attached your returns label and address it to us (details can be requested).


Step 3: Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. We recommend using a trackable shipping service. Any items that do not reach us are the responsibility of the customer.

Ring Sizing

Please refer to the below measurements when selecting the correct ring size.

5 - UK J

6 - UK L

7 - UK O

8 - UK Q

9 - UK S

10 - UK U

Jewellery Care

How to keep Dot Dot Jewellery tarnish free by following the below tips. 

  • Don't shower while wearing your jewellery.

  •  Don't wear jewellery in pool or spa.

  •  Wear your jewellery after you have applied your perfume and lotion.

  •  Store jewellery in the dust bags/jewellery boxes provided.

  •  Take jewellery off before going to bed.

  •  Avoid wearing jewellery or storing jewellery in extreme temperatures.

Let us know what you need and we’ll do our best to assist you.

Pearl Earrings